This website is operated by Acoustic Design and Control, trading as ADC Acoustics and whose registered address is One City Place, Queens Road, Chester, CH1 3BQ. ("We") are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.adcacoustics.co.uk (our website) you are accepting and consenting to the practices described in this policy.
Types of information we may collect from you
We may collect, store and use the following kinds of personal information about individuals who visit and use our website, and also in the course of doing normal business.
Information our website automatically collects about you
With regard to each of your visits to our website we may automatically collect information including the following:
- technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
- information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.
We will use this information to:
- administer our site including troubleshooting and statistical purposes;
- improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- enable security and debugging as part of our efforts to keep our site safe and secure.
This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.
Information from General Sources
We may also collect and store data during the course of doing normal business. This will nearly always be directly provided by you, for instance:
- by email, such as the the foot of messages, or by text message or other electronic means;
- via social media;
- in paper format such as a letter, written order, etc;
we may also send or be sent information about other contacts, such as other people working on a project, or recommendations specific to doing our normal work.
We will use this information to:
- carry out our normal business activities, such as communicating with clients and project teams;
- process and administer enquiries, orders, accounts, etc;
- potentially send your data to, and also use the resulting information from, credit agencies to prevent fraudulent purchases.
Disclosure of your information
Any information you provide to us will either be emailed directly to us or may be stored on a secure server located near Dublin within the Republic of Ireland. We use a trusted third party website and hosting provider Unicorn Web Solutions to facilitate the running and management of this website. Unicorn Web Solutions meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that Unicorn Web Solutions process, is kept secure and only processed in the manner we instruct them to. Unicorn Web Solutions cannot access, provide, rectify or delete any data that they store on our behalf without permission.
We do not rent, sell or share personal information about you with other people or non-affiliated companies.
We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Third party links
Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to ADC Acoustics. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).
"I've worked with lots of acoustic consultants over the years and you guys are easily the best"
Burlow Engineering, Bury
"ADC are an efficient, cost effective acoustic consultancy. They always offer solutions rather than presenting problems. I am always happy to recommend them to my clients"
RGP Architects, Manchester
"ADC's report is excellent. No more comments from me"
"The reason we won the case was in no small part down to your efforts. Your proof of evidence was outstandingly the best and your performance on the stand was impeccable"
Planning and Law,
"Thanks a million for this work, it's excellent. I think we will make your trip to Dublin an annual event as I like your approach and your practical solutions"
Unilever Foods, Dublin
"Thank you Mr Raymond. Next time I need a great noise expert for a licensing hearing, I'll certainly recommend you to my instructing solicitor"
"Thanks for the noise control seminar, it was really enjoyable and as you can tell by the questions asked, everyone learnt so much from it"
Centrica Business Solutions,
"Many thanks again for your expert assistance with our case. You came across as knowledgeable, honest and fair - unlike your opposite number!"
West Lancashire Borough Council,
"I have worked with Andrew Raymond as an expert on noise issues in connection with planning inquiry work. His work and the presentation of his evidence is always of a high quality. He responds very quickly. Above all he always takes a pragmatic and commercial approach to solutions, and this is very much appreciated by clients."
"I think we've made a breakthrough with thanks to you! You seemed to have swayed opinion Environmental Health Dept! I am so grateful for your time and effort on our behalf. This has all been a bit trying and you were like a ray of sunshine on the proceedings!"
"Philip gave the best presentation I have seen, or to be more accurate heard, in a long time. He gives you a remarkable and wholly practical demonstration of the effects of good, and bad, sound insulation in buildings.”
Poole Dick Associates,
"Professional, knowledgeable and cooperative – fellow consultants ADC Acoustics have been a pleasure to work with and are an asset to any design team, providing a comprehensive service with the expertise to solve even the most complex of acoustic related issues"
Brewster Bye Architects, Leeds
"I run a commercial planning law practice, and I act for commercial clients. These clients expect their interests to be represented in an efficient and practical manner, and when I have acoustic issues to deal with I have no hesitancy in recommending ADC acoustics. I find that I can discuss issues with that practice and that I receive accurate and practical advice in return. Perhaps most importantly I find that I am listened to and that the practice responds to my requirements."
"The acoustic insulation is so good you cannot hear anything outside at all even with the music on at full level. Thanks so much for everything to date. Pop in anytime for that extra large drink!!!"
Nightclub, North Wales
"When we get an acoustic report from you, we always know it's going to be good. And that's not some we say very often"